1. Online Store Terms
We accept secure online payments using Visa, MasterCard, Apple Pay, Google Pay, and other available gateways in AED (United Arab Emirates Dirham).
All payments are processed via encrypted SSL connections through certified third-party providers. Identiko does not store or have access to your full payment card details.
Identiko operates exclusively online. We do not have a physical store or conduct in-person sales.
We do not sell to or provide services in any country restricted under UAE or OFAC sanctions.
2. Orders & Shipping
All orders must be placed through www.identikodubai.com. Depending on product availability, your order may arrive in multiple shipments.
Customers are responsible for providing accurate delivery information. Delays or additional charges caused by incorrect or incomplete addresses are not our responsibility.
3. Returns & Refunds
We aim to ensure your satisfaction. Please refer to our Return & Refund Policy for full details. In general:
- Return requests must be made within the stated timeframe.
- Products must be unused and returned in original condition.
- Refunds are processed to the original payment method upon inspection.
4. Account Information
When creating an account or placing an order, you agree to provide accurate and up-to-date information.
You are responsible for maintaining the confidentiality of your account credentials and any activity under your account.
We reserve the right to cancel or reject any order that appears suspicious, duplicated, or intended for resale.
5. Product Information
We strive to represent our products accurately, including images, descriptions, and pricing. However, color tones and scent perceptions may vary by individual and screen/device.
Prices may change without notice. Discounts and promotions are subject to availability and duration.
6. Intellectual Property
All content on this website, including names, images, branding, and product designs, is the property of Identiko LLC.
You may not copy, reproduce, or use any part of the website without written permission.
7. Prohibited Use
You agree not to use the site for:
- Any illegal or unauthorized purpose
- Violating UAE or international law
- Uploading viruses or malicious code
- Collecting data from other users without consent
- Infringing on intellectual property
- Harassment or abusive behavior
Breaches may result in account termination or legal action.
8. Limitation of Liability
Identiko LLC is not liable for:
- Delays due to courier issues, customs, or force majeure
- Losses from using our website or products improperly
- Any indirect, incidental, or consequential damages
9. Privacy
All personal data is processed in accordance with our Privacy & Cookie Policy.
We only use your data to process orders, improve services, and communicate updates, and we ensure it is stored securely and confidentially.
10. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
All legal matters will be handled under the jurisdiction of Dubai, UAE.
11. Changes to Terms
Identiko LLC may revise these Terms at any time. The most recent version will always be available on our website. Continued use of the site implies your acceptance of the updated Terms.
